Payment

We accept payment via paypal and card.  If you do not have a paypal account, you can still opt to pay by card with secure payment. When going through checkout you will get to the 'payments' page. Click on the 'paypal' icon, which will direct you to paypal, and then choose the option to pay by card without opening an account. This is a secure payment option.

 “We do not store credit card details nor do we share customer details with any 3rd parties

 Delivery

 

 (There is quite a bit of information below! but please take the time to read all the information to avoid any mis-understandings!)

We try and keep our postage costs as low as possible and only cover what it costs us to send. Detailed below our the standard delivery charges. 

NB:  We currently deliver to England, Wales, Scotland & Ireland.  Outside of UK - Europe only.

UK DELIVERY COSTS (England, Wales, Scotland & Ireland)

 

Standard Delivery - Royal Mail approx 2-3 days or Hermes Couriers approx 3-5 working days)

£2.95 for orders up to £29.99

£3.95 for all orders between £30.00 - £39.98

£4.95 for all orders between £39.99 - £69.99

£7.95 for orders above £70.00 

We will supply your email address to courier to receiving tracking updates.  If you do not wish this PLEASE NOTIFY US

By placing your order with us, you are consenting for us to pass on relevant information to Couriers in order to fulfil the process.

 

Collection from the shop

FREE

Address: Unit61B Intu Merry Hill Shopping Centre

Brierley Hill

DY5 1SS

(We are situated by the Argos entrance)

 

EUROPE DELIVERY COSTS - Royal Mail & Hermes Couriers approx 5 - 15 working days

 

£6.99 for orders up to £5.99

£14.99 for orders between £6 - £59.99

£24.99 for all orders over £59.99

NB: In some cases you may be liable for taxes when the goods arrive at customs within your country, please contact your customs department for more information (Oopsy Daisies does not hold responsibility for this).

 

If you would like your order to be sent by Special Delivery - with a tracking number or any other service please contact us to arrange additional payment.

 

Your order will be delivered to the address specified when the order is completed. We cannot deliver items within the same order to multiple addresses.  For orders with items out of stock, we despatch the order as a complete order unless an item is going to take longer than 2 weeks to come in  (the second despatch will be sent at standard delivery rate).

 

I know from personal experience, there is an exciting anticipation in receiving goodies once you have placed an order. It is our aim, therefore, to ship orders as quickly as possible, most within the same day, and others, within 24hrs (monday - Friday)

Most personalised items take 2 - 5 working days to make & be shipped.  Other larger items such as Keepsake Boxes and other Personalised Bespoke items can take up to 5 - 10 working days to be shipped though they are usually despatched as quickly as 5 days.

Personalised PMC items can take up to 8 - 10 working days

Christmas time is a very busy time for us and handmade orders can take a little long to be dispatched (usually 10 working days).  Please contact us for any concerns 

Approximate delivery times are noted above but please note that we cannot guarantee these times.

Special orders, peak times (eg Christmas) Bank Holidays and adverse weather conditions may delay shipping / deliveries.

 

We cannot be held responsible for delays caused by Industrial Action or Severe weather conditions within the Royal Mail or Courier Services.

 

 Packaging

At Oopsy Daisies we believe in recycling so your item/s may not always arrive in a brand new box, however they will always arrive safetly and packaged to standard that keeps your items protected.

Returns

Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation.

In the unlikely event that an item you have ordered is unavailable you will be informed and given the option to change the order. If you do not wish to change the order, a refund will be given for the unavailable item/s.

(NB: Our stock amounts are linked to our till system.  Even though we try our best to keep out stock amounts accurate, this is not always possible and therefore it can state that something is in stock when it isn't.  If this happens, we will do our best to offer you something else as a suitable alternative or try and get the item into stock as soon as possible).

If any items arrive damaged you must inform us on the day they arrive and return them to us within 7 days of delivery. A full refund or replacement will be given for the damaged items.

Returns with a dispute of a fault are valid for exchange within 70 days of purchase.After this time, it will be classed as wear & tear.

Furniture, All Grand Illusions Paints and accessories, personalised items and any items that have been used or taken out of packaging are non returnable (please see below for full list)

If you not entirely satisfied with an item please return it (unused and suitable for re-sale) within 7 days of delivery and a full refund will be given. (please keep proof of return to make a claim if goods are lost or damaged in transit).

 

The following items are non-returnable:

All Personalised items

Paint

Bomb Cosmetics

Furniture